help.geni.comGeni Help Center

Submit a ticket Sign in Welcome to the new Help Center, we hope you like it. Note: Translator and Curator forums can now be found under Community. Getting Started Thanks for visiting the Geni help center. Search Do a search for the topic you are inquiring about. Chances are someone has already provided an answer! Watch our Video Tutorials for instructions on how to use great features on Geni. Have a question? Check out our great Help Topics to find the answers to our most frequently asked questions, or Ask the Community to get help from other Geni users. Submitting a ticket Are you still unable to find your answer? Submit a ticket and get a direct response from our expert customer service team. Note: The ability to submit tickets is a Geni Plus and Pro only feature. If you are a basic user, please take advantage of our self-help tools, such as Help Topics , Video Tutorials , and our Community Help forums . Report a Bug Experiencing an issue on Geni? Report a Bug What do you need help with? Consistency Checker What is the Geni Consistency Checker? How To Resolve Inconsistencies What is the Alive Too Old inconsistency? What is the Birth After Death inconsistency? What is the Birth Surname Looks Like Married Name inconsistency? What is the Child Born After Parent Death inconsistency? See all 28 articles Login & Invitations How do I Enable Two-Factor Authentication? How do I sign up for Geni? What is Geni? Why can't I login? Lost Password How do I update the email address on my Geni account? See all 15 articles Premium Subscriptions How do I contact Geni about my subscription? Is Geni free? What are the benefits of a Geni Pro membership? How much is a Geni Pro subscription? How To: Try Geni Pro for Free What payment methods does Geni accept? See all 13 articles Privacy Problem with a page on Geni? What profiles are private? What are public profiles? How do I control what is listed publicly? How can I block another Geni user? Who is included in my Family Group? See all 18 articles Curators What are Curators? What permissions do Curators have in my tree? How can I contact a Curator? Where can I find a list of Curators? How do you become a Curator? Family Tree What is the World Family Tree? How do I add someone to my tree? How can I add adoptive/foster parents to the tree? How do I edit an existing parent conflict to set biological/adoptive parents? How can I show more than one relationship between the same two people? How do I remove a Cycle? See all 38 articles Profile What is the Birth Surname field? How do I view my profile? How do I add multilingual names and biographies to a profile? What is a Master Profile? How can I update an email address on a profile? How do I contact the manager(s) of a profile? See all 28 articles Merging How To: Use Tree Matches How do I merge duplicate profiles? Where can I find general information about merging? What are data conflicts and how do I resolve them? What does the Yellow Triangle in the lower left hand corner of a node mean? What does the blue '+' sign in the lower left hand corner of a node mean? See all 14 articles Record Matches & Smart Matches™ What are Record Matches? What are Smart Matches™? What are Value Indicators? Why is there a red magnifying glass on a confirmed match? What is a MyHeritage Data subscription? How do I confirm matches? See all 21 articles DNA ★ How do I link Family Tree DNA test results to my profile? I've linked my FTDNA account but my Geni profile shows no results. Why not? Where can I find my DNA Matches list? How do I link Family Tree DNA test results to a relative's profile? What if I've linked a Family Tree DNA kit to the wrong profile? How can I view Shared Matches with a DNA Match? See all 11 articles Documents How can I add a Document? How do I tag a profile to a document? How To: Make Documents Useful How can I save a document? How do I convert photos to documents? How can I delete a document? Photos & Videos How do I upload my photos? How do I identify relatives in a photo? How can I access photo albums? How do I turn off photo captions? How do I upload a new profile photo? How do I rotate a photo? See all 14 articles Projects What is a Project? How do I create a Project? How can I add profiles to a project? How do I add photos to a project? How do I add documents to a project? How do I add videos to a project? See all 10 articles Discussions How can I start a discussion? How do I tag a profile to a discussion? How can I delete a discussion? How do I unfollow a discussion? Notifications What are Discussions updates and who receives those? How can I view my inbox messages? How can I view my notifications? How can I view my requests? How can I send another user a message? How can I change which people I am notified about? See all 11 articles Reporting Profiles What are the reasons for reporting a profile, image / document, project, etc? How do I report a profile? How do I report a profile as Deceased? What is a Claimed Historical Profile? What is Spam? What is a Vandalism report? See all 9 articles GEDCOM Can I import a GEDCOM into Geni? Is GEDCOM Import free? Is there a limit to what I can import into Geni with a GEDCOM? What is the "GEDCOM import in progress" icon in the tree? How do I handle matches during my GEDCOM import? Can I undo a GEDCOM import? See all 10 articles Search How do I search for profiles? How can I find relatives on Geni? How do I know which names to use on profiles to ensure they are found using search? Why can't I find people I added to the tree? Languages How to Switch Your Display Language How do I enable translations on Geni? Does Geni only accept English as a language on my tree? Does Geni have multi-lingual customer support? Why can't I see my Asian characters on the tree? How do I print Hebrew/Arabic in the proper order from my tree? Facebook What is Facebook Connect? What is Facebook Social Sharing? Can I specify a group of people to share my activity with? What activities are shared with Social Sharing? How can I disconnect my Facebook account from my Geni account? Family Map How do I enter location details on profiles? How are location fields parsed? Where is my Map? Why is the location in another language? User Stats Blood Relatives vs. Family Tree Who are considered 'Family Members' in Statistics? Video Tips and Tricks How to: Add and Invite Relatives How to: Add Photos Geni Public Access Where can I find a list of participating locations? How can I get my local library or organization to join the Geni Public Access program? What is Geni Public Access? Partner Apps What is myHistro? What is GeneDroid? What is Charting Companion for Geni? Geni has joined the MyHeritage Family What is MyHeritage? What does this mean for Geni? How will the two websites operate? How will this affect my Geni membership? Will Geni’s privacy policy change? Will MyHeritage users be able to access my Geni tree? See all 13 articles Community Community Powered by Zendesk...